Dr. SHANAKA FERNANDO

I had a very disappointing experience during my recent visit regarding a consultation with Dr. Shanaka Fernando. An automated message indicated that the doctor had arrived; however, when we contacted the hospital to confirm, we were informed that the doctor had not yet arrived. Based on the hospital’s online queue system and the information provided, we planned our visit accordingly. Unfortunately, by the time we reached the hospital, we were informed that Dr. Shanaka Fernando had already left for the day. There was no courtesy call or notification from the hospital staff to check whether we were on our way or to inform us that the doctor was about to leave, which is a practice commonly followed by many other hospitals to avoid inconveniencing patients. As a result, we ended up paying for a consultation that never took place. What is particularly concerning is that the hospital has not taken responsibility for this situation or provided a reasonable resolution. This experience was extremely frustrating and disappointing. I would strongly advise the hospital to improve its communication and patient management systems. I also urge other patients to be cautious and confirm appointments carefully to avoid facing a similar inconvenience.